We love our new home and our thanks go to Vince, Jason, Frank, Amy, Jess and Ted for all of your patience, support and understanding as we made changes and alterations to the plan we chose. We couldn’t have asked for anyone better to build it for us and as promised it was totally stress free and with the added bonus of an early handover. The quality of our home is excellent and the whole crew at True Value Homes has been fantastic to work with.
The customer service, the walk throughs and emails at the end of each stage was also a nice touch.
If we ever had to build again we would not hesitate to build with True Value Homes and we will be recommending them to everyone who asks.
P.S… we love the chopping board.
Paul & Vicki
We built our new home with True Value Homes just over a year ago. We were new immigrants from New Zealand and didn’t know the market over here in Australia. We had renovated previous homes and so knew basically what we wanted in a home. We began the journey by buying our land and then visiting many builders open homes.
We fell in love with one of True Value Homes designs admiring the open spaces, the quality presentation and great range of different options that were available. The fact that they were a small family business appealed to us – we were more than just a number unlike some of the bigger firms. The building process was incredibly smooth and problem free and felt we were part of this process.
The customer service was second to none, emails and phone calls, questions and queries were answered quickly and professionally. The estimated build time was accurate and any issues were quickly remedied. The final result was a beautiful home always admired by our many visitors - friends and family.
All were impressed with the design and quality of workmanship. We are very satisfied clients of True Value Homes and would not hesitate recommending them to anyone considering building a new home. Thanks so much to Vince, Frank and Jason - the True Value Team.
Kevin and Junior
Firstly I would like to thank Vince, Jess and Jason for all their support during the building process.
Being my first home I did not know a lot and the team provided excellent service and their honest opinion during my time with True Value and I am glad to have built with them. Thank you for always being so accommodating, particularly for the time when I couldn't take work off and color selection went from 6pm to 9 pm. I can’t say enough and will be building again with True Value in the future.
I highly recommend them to anyone looking to build a quality home.
Building our first home with True Value Homes has been a pleasure all this time. From the very beginning even before contract signing Vince have been very nice and professional to us and has always been able to show patience when it comes to accommodate our expectation and amendments. Jessica has also done us a big favour by providing us professional and reliable advise which have made things a lot easier for us during our colour selection.
In our building progress, Vince and Jason has been very helpful throughout the whole process. They have always been able to show patience and professionalism to us regardless of our request. For example Vince and Jason will always been willing to meet us and discuss with us after hours before of my work commitment. Vince and Jason are also very helpful when it comes to providing us quotes for some extra ideas that we have. Any modification or changes that are within the reason True Value Homes have always been helpful and willing to accommodate. Furthermore Vince and Jason will always keep us posted in regards to the building progress and they will always make sure that the top quality of work is delivered.
In whole we are very pleased and delightful that True Value Home has delivered the best quality of work and we have never had any major problems. The whole building process was easy and stress free because of the good work and outstanding customer service of all True Value Homes personnel. Everyone from True Value Home have always given us quick response and excellent services which makes us feel very well looked after.
We will definitely recommend True Value Homes to people that we know if they are building a new home as we have such a wonderful experience with them and they have successfully make our dream comes true!
Joshua and Joanne
We decided to Build our first home exactly the way we dreamt of. From many friends and family we heard how difficult it was to work with builders and they did not end up getting what they dreamt of, hidden cost and also post signing the contract couldn't make any changes to tiles or the design of their home.
My Husband and I are truly best that our experience with True Value Homes was outstanding. We not only built our home the way we dreamt of, but I made numerous changes time and time again. Either it was Emails or messages, I had replies in a timely manner, and also Frank, Vince and Jason (the owners) were always available to make time for a walk through each stage of building. We also found comfort in knowing that the owners themselves were always on site, either it being Frank or Jason and also Vince. True Value homes has respected us as individuals and not just another customer. Our home was handed over to us before the handover date. Four months living in our first home, we have not had any imperfections as it is build to perfection.
One minor issue we had we the seals in our basin that becomes loose from running hot water, I sent Vince the email at 11pm on a Friday night, Saturday 9 am we had Frank,Vince and Jason on our door ready to solve an minor issue that could have been done by a plumber. To those reading this, I would strongly encourage you visit their display homes and take time to talk to Vince. If in the future we build again, it will surely be with True Value Homes.
Ashiana and Bishal
We would like to say a big big thank you to everyone in True Value Homes, especially to Frank, Vince, Jason, Jess and Amy. Why? A little story about us; we had a painful journey with our previous builder and we were so devastated that we were planning to sell the block away. Thank God we met Frank from True Value Homes. He offered us his help when no other builders did. It was difficult to restore the site that was damaged by the previous builder, but they worked really hard behind the scene and made it so easy for us. We truly can’t thank them enough for what they have done for us.
It was hassle free with colour selection, electrical plan, and contract signing. Vince from True Value Homes made it so simple for us. Jess and Vince are very knowledgeable with colour selection. They gave us good ideas on how to pick the right selection. Considering their wide selection and inclusion list, their price is truly value for money! We were given so many good options that we have no problems selecting everything we desire for our dream home. Did we mention about their customer service? We couldn’t be happier with their quick response to our questions and emails. Their top-notch customer services never cease to amaze us.
Frank, Vince and Jason are very helpful and approachable. They patiently walk us through every stage of the build and allow us to visit the site at anytime. We cannot remember how many times we have to trouble them with our silly questions, but they are always there to help us out with a smile on their faces. For a first homebuyer, we are always grateful for what they have done for us. They literally held our hands and walked through every step of the build with us. We can guarantee that you cannot find a builder like them out there. True Value Homes will blow your mind away with their outstanding customer service!
The quality of the build really surprised us as it is to the highest standard. We have never seen such high standard in any displays from other builders. True Value Homes doesn’t just build a good house; they treasure their relationship with their clients. It was a wonderful journey building our first home with them. If it weren’t True Value Homes, we would not have such a beautiful home. If we build again, and yes, we will choose you True Value Homes again! You guys are the most genuine people we have ever met in the building industry. With no hesitation, we are proud to be a 100% satisfied customer of True Value Homes. Love you all...
Matthew & Sandy
Dear Vince, Frank & Jason,
We are writing this letter to you to express our gratitude for building our new home at Allura estate.
After visiting numerous builders, we decided go with TrueValueHomes as you don’t only provide us with lots of options in home design, but also be able to alter the design to suit our needs without hesitation.
All people work at TrueValueHomes are friendly and easy to communicate with. Whenever I have questions, I can reach out and get answers in the shortest time.
During the selection process, we have gone through many times of small changes, here and there, and Vince had been always patient and thoughtful to assist us.
Construction process can sometimes be frustrating, but Frank and Jason made it so easy for us to see every stage, went through every detail and answered all our questions. I do believe you treat our home like one of your own, to put every effort into it for perfection.
After handover the home, whenever we have any questions or issues, you guys always came to help, even just for cutting a hole for our washing machine.
I am fully satisfied with the experience with TrueValueHomes and would recommend to all my friends who would to have a hassle free new home experience.
I believe TrueValueHomes will continue helping family to move into their dreamhomes and maintain their highest level of quality both in services and the homes they build. I will not hesitate to building with them in the future.
Ran & Lu
Just got to our brand new first home 2 weeks back !! The quality of excellent construction needs to be seen to be believed - be it the tiles, woodwork, lights or the exterior, True Value Homes is top notch from all perspective. We chose them for their design and a very competitive price amongst all the builders in that area.
The range of standard options they offer is truly amazing (which is what we have predominantly chosen) and the best part of it all is that they have given us a free upgrade on the facade to ensure it stands out in the row of houses on that street. Further, they were highly accomodative of our (stringent) timelines !!
In one word - brilliant ...highly recommend these guys for anyone who is considering to construct a new home.
Sandip & Sunita
This new home is really a great surprise to us, and we love it so much.
The design and architecture perfectly match our idea, and we appreciate all the free and considerate customization. The construction is so delicately done and the quality is fantastic.
We like the comfortable quiet bedrooms with both good view and perfect privacy. We enjoy the plenty of sunshine in the dinning area, bringing us beautiful mood for morning tea. We are amazed by the water pressure of the shower and all the energy saving equipments with good quality. We love the durable and good looking building materials which are also environmental friendly.
Everything is just perfect, and we are so satisfied. We would like to take this chance to say thank you, to you and to all the staff in True Value Homes. You've taken care of all aspects during the whole process so that there's nothing for us to worry about.
This is our first home in Australia, and it does gives us the dreamed cozy environment although it is far away from our hometown. This is essential to us when starting a new life here, and True Value Homes gives us exactly what we want.
It is wonderful experience working with you and thank you again for this amazing new home.
Lilli & Gerry
I recently built my first home with True Value Home and the experience with them was amazing. The best thing about them, other than the great quality of the house, is the communication. If I raised any queries, I would get the response in a short period of time. Even after the construction, I can still contact them any time and I am receiving the answers/feedbacks soon. Also, they listened to us, tried to work with us to get the best result that satisfying us and so on. Just I had a bit of confusion in the beginning but we worked throughout the construction by communicating.
As I mentioned, I am currently living in this beautiful house they have built for us and so far I am enjoying it. Everything works great and no major defects I can see. Also I can say that the quality is marvellous. I can see and feel from the quality of the house that True Value Homes have actually built the house with the lots of efforts, care and trust. You can see every money you spent was worth.